Monday
Room 5
15:00 - 16:00
(UTC+01)
Talk (60 min)
When good services go bad: An Azure murder mystery
In August '24, just after our service went live, something went wrong and we effectively DDOS'd our Azure KeyVault instance for several hours, which really wasn't helpful.
In this session we'll walk through the incident and our journey from being alerted and the initial panic, through collaborative firefighting, to methodical investigation and finally resolution. On the way we'll talk about the importance of telemetry, teamwork, and not placing too much trust in your service provider.
In the end the issue was resolved. Our team learned a lot that day about how we handle incidents and learn from what happened. I hope you'll leave the session thinking about how your team can take what happened to us and make sure you can handle your own incidents effectively.
Rik Hepworth
Rik helps organisations use Cloud better as CEO and co-founder of Zure UK. Whether that is a new adoption where governance and management are key, or an application modernisation project where technology choice and team knowledge are important factors in success.
Through his public speaking and community involvement, Rik is a recipient of the Microsoft MVP Programme award for his work with Azure. He is also proud to be a member of the Microsoft Regional Director Programme. As an event organiser, speaker and lapsed blogger, Rik is keen to share his knowledge with the community, and encourage and support others as they do the same.
His grey hair is an indication of how long he has worked in IT, and in that time he's done most things you'd expect of an IT Pro: From crawling under floors pulling cables, to managing large scale automated OS rollouts, to architecting solutions for on-premises and cloud. Now he spends more time working with his customers' management, sharing that breadth of experience and learning.